Pictured, left to right, are KHA Associate Vice President of Quality and Health Professions Casey Franklin, The Brook – KMI Outpatient Clinician for Adolescent Chemical Dependent Population Joyce Glackin-Mann; The Brook – KMI CEO Sherri Flood; and KHA Quality Program Pharmacist Jessica Covington.
The KHA Quality Team recently recognized and celebrated the outstanding contributions of Joyce Glackin-Mann, a true champion of patient-centered care and clinical excellence, as the latest KHA Patient Safety Hero. Glackin-Mann, Outpatient Clinician for Adolescent Chemical Dependent Population at The Brook – KMI, was nominated for the KHA Patient Safety Hero Award by a colleague who praised her as a “vocal advocate for patients” and someone who “encourages her peers to perform at the highest levels.”
Recognizing a critical need to prevent accidental overdoses among patients, Glackin-Mann took the initiative to conduct research and identify practical, evidence-based solutions. Her efforts culminated in the development and successful implementation of a hospital-wide safety program — a transformative initiative that has enhanced patient safety and set a new standard for care delivery.
Beyond her clinical expertise, Glackin-Mann is known for her exceptional ability to foster open communication and teamwork. She prioritizes collaboration with patients, caregivers, and staff alike, ensuring that every voice is heard and every perspective valued. Her inclusive approach not only strengthens care outcomes but also builds a culture of trust and mutual respect. Glackin-Mann consistently models service excellence through her positive attitude, professionalism, and dedication to continuous improvement. Her leadership inspires those around her to strive for excellence and to always put patients first. Therefore, it was the privilege of the KHA Quality Team to honor Joyce Glackin-Mann for her remarkable achievements. Her work exemplifies the very best of what quality health care should be — safe, compassionate, innovative, and collaborative.
