Train your team in practical steps to quickly improve financial performance and communications at critical moments with patients. Patients now have more choices than ever; although they may not be able to differentiate between adequate and excellent clinical care, they can identify substandard customer service in the billing process and related communications from a hospital or health care provider. One bad patient experience can alienate those patients and potentially lose their future business as well as that of their family and friends.  Treating patients with dignity, care and clarity throughout their entire experience generates superior financial results and should be a priority for every staff member.

This session will provide you with the knowledge to:

• The financial impact of the patient experience within the revenue cycle with emphasis on Patient Access.
• Communicate effectively with patients and deliver an exceptional customer service experience.
• Increase co-pay at the door and correctly gather critical patient demographic information.
• “Toolbox” to enable dramatic improvement when communicating with patients.

Speaker:
Brian Garver
Senior Vice President
KeyBridge Medical Revenue Care

For Zoom information, please contact Lauren Wheatley at KHA at lwheatley@kyha.com.