Join the Kentucky Hospital Association (KHA) for an informative virtual series led by Quality Process Improvement Specialist, Billie Delauder, DNP, MSN/RN, CPHQ, CPPS, HACP-CMS,CFPS, as we explore how S.M.A.R.T. goals—Specific, Measurable, Achievable, Relevant, and Time-bound—can be strategically applied to help healthcare teams meet quality and safety metrics while transforming professional growth and patient care. You will also discover how structured goal-setting fosters clarity, accountability, and measurable improvement across healthcare teams.

What You’ll Gain from This Series:

This series is designed to help healthcare professionals use goal setting as a practical tool to:

• Align daily efforts with quality and safety expectations
• Drive measurable improvements in care delivery
• Foster accountability across teams
• Support professional development and confidence

SMART goals provide a clear framework for growth, helping participants:

• Break down complex quality and safety requirements into manageable steps
• Track progress and stay motivated
• Align successful outcomes with professional development plans
• Build confidence through structured goal setting and milestone achievement

Whether you’re just beginning your quality improvement journey or refining your approach, this series will equip you with practical tools to stay focused, organized, and successful.

Targeted Audience: Health care leaders, quality/performance improvement teams and leaders, patient safety officers, risk management professionals, clinical leadership, physician and nursing leaders, clinical educators training around quality and safety, and other health care professionals.

Featured Speaker: Billie A. Delauder, DNP, MSN/RN, CPHQ, CPPS, HACP-CMS, CFPS, earned her Doctor of Nursing Practice (DNP) in 2019 from Chamberlain College of Nursing.  With over 38 years of nursing experience, including 18+ years in Performance Improvement (PI), she has held roles such as Senior Core Measure Abstraction Specialist and PI Supervisor. Her background includes emergency care, medical-surgical care, PI, and safety services. She has also worked as an interim Nurse Administrator at American National University and as a Clinical Nursing Instructor at the University of Pikeville.  Currently, she is a Quality Process Improvement Specialist for the KHA, focusing on quality and safety measures to support our hospitals with process and procedure development.