This presentation will provide a conceptual framework for understanding and evaluating the social needs screening and referral process clinics use to address patients’ unmet social needs. Participants will learn about the use cases, features, and benefits of various community resource guide tools/platforms and opportunities for improvement.

Learning Objectives:

• Explain the steps of the social needs screening and referral process
• Compare the features and benefits of kynect resources, FindHelpNow, and other resource guide tools/platforms
• Apply presentation materials to a case study to identify appropriate local resources in their service area

Who should attend: Hospital quality leaders, risk managers, social workers, case management, transition of care teams, and anyone else interested in how to navigate resource platforms

Presented by: Margaret McGladrey, PhD, Assistant Professor, Health Management and Policy, UK College of Public Health