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UID:30761-1761663600-1761667200@www.kyha.com
SUMMARY:KHA Town Hall: Happy Patients Pay: Delivering a Positive Patient Experience in the Revenue Cycle
DESCRIPTION:Train your team in practical steps to quickly improve financial performance and communications at critical moments with patients. Patients now have more choices than ever; although they may not be able to differentiate between adequate and excellent clinical care\, they can identify substandard customer service in the billing process and related communications from a hospital or health care provider. One bad patient experience can alienate those patients and potentially lose their future business as well as that of their family and friends.  Treating patients with dignity\, care and clarity throughout their entire experience generates superior financial results and should be a priority for every staff member. \nThis session will provide you with the knowledge to: \n\nThe financial impact of the patient experience within the revenue cycle with emphasis on Patient Access.\nCommunicate effectively with patients and deliver an exceptional customer service experience.\nIncrease co-pay at the door and correctly gather critical patient demographic information.\n“Toolbox” to enable dramatic improvement when communicating with patients.\n\nSpeaker:\nBrian Garver\nSenior Vice President\nKeyBridge Medical Revenue Care \nFor Zoom information\, please contact Lauren Wheatley at KHA at lwheatley@kyha.com.
URL:https://www.kyha.com/event/kha-town-hall-happy-patients-pay-delivering-a-positive-patient-experience-in-the-revenue-cycle/
CATEGORIES:Town Hall
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DTSTART;TZID=America/Kentucky/Louisville:20251029T140000
DTEND;TZID=America/Kentucky/Louisville:20251029T150000
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UID:33065-1761746400-1761750000@www.kyha.com
SUMMARY:KHA Town Hall: Workplace Violence Prevention: The Importance of De-escalation
DESCRIPTION:This one-hour Town Hall session introduces staff to the fundamentals of de-escalation and equips them with practical tools to prevent\, respond to\, and reduce the risk of workplace violence. Participants will gain an understanding of how awareness\, communication\, and proven strategies can defuse tense encounters before they escalate. \nSpeaker: Cosmo Rowell\, Master Instructor\, AVADE Training \nFor Zoom information\, please contact Lauren Wheatley at KHA at lwheatley@kyha.com. \nObjectives: At the end of this session\, participants will be able to: \n\nRecognize the importance of situational awareness and identify early warning signs of potential escalation.\nApply body language\, tone of voice\, and word choice to effectively calm others.\nDemonstrate practical de-escalation techniques that support safety and professionalism.\nIdentify personal triggers and practice strategies to maintain self-control under stress.\nExplain AVADE’s proactive approach to prevention\, safety\, and risk mitigation.\n\nTarget Audience: Hospital employees who engage with patients\, HR and safety leaders\, and other hospital leaders who manage and help with workplace violence prevention. \nContinuing Education: The Kentucky Hospital Association is an approved provider of continuing nursing education by the Kentucky Board of Nursing (KBN). KBN approval of a continuing nursing education provider does not constitute endorsement of program content. This educational activity is offered for 1.2 contact hours\, with offering number 5-0023-12-25-051\, expiration date 12/31/2025. No partial credit will be given. To receive credit\, participants must attend the entire educational offering\, provide their nursing license number\, and complete the offering evaluation. After the conclusion of this webinar\, an evaluation link will be sent to attendees. Attendees will have a deadline of November 5\, 2025 to complete the survey in order to receive the CEU certificate. Failure to complete any step in the process outlined above will result in non-issuance of CEU credit in accordance with KBN guidelines. \nThe Society for Human Resources Management (SHRM) and Human Resource Certification Institute (HRCI) have approved 1 credit hour for the Kentucky Hospital Association’s Town Hall on Workplace Violence Prevention: The Importance of De-escalation.
URL:https://www.kyha.com/event/kha-town-hall-workplace-violence-prevention-the-importance-of-de-escalation/
CATEGORIES:Town Hall
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