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Kentucky Health Strategy Forum
Tuesday, May 13
| 7:30 a.m. – 3:00 p.m. |
Registration |
Lobby/CC |
| 8:15 a.m. – 8:45 a.m. |
Exhibit Visitation/Continental Breakfast |
Hall A/CC |
| 9:00 a.m. – 10:00 a.m. |
Opening Ceremony
“The Art of Vision”
Speaker: Erik Wahl |
Cascade Ballroom/CC |
| 10:00 a.m. – 1:45 p.m. |
Exhibit Visitation |
Hall A/CC |
| 12:00 p.m. – 1:00 p.m. |
Kentucky Healthcare Strategy Forum Board Lunch |
Room 202/CC |
| 12:00 p.m. – 1:00 p.m. |
Exhibit Visitation/Lunch |
Hall A/CC |
| 1:30
p.m. - 4:00 p.m. |
Presentation of the 2008 Wade Mountz Visionary Award
“Building Customer Loyalty Through HCAHPS”
Speakers: Hope Brown
John Gnida
Professional Research Consultants, Inc.
Omaha, Nebraska
The success of today’s hospitals depends on their building a loyal customer
base. This interactive session will discuss how to use a data-driven approach to
earn the loyalty of your patients, medical staff, and employees. We will explore
Service Excellence as a customer service strategy, and we will provide some
assistance for integrating and most efficiently managing the many customer
perception surveys your organization conducts, including HCAHPS. When the
session is over, you will walk away with proven strategies and fresh ideas for
creating a Service Excellence culture within your own organization. |
Rooms
203-206/CC |
| 3:30
p.m. – 4:30 p.m. |
General Session
“Hospital-Physician Alignment Strategies”
Speakers: R. Terry Heath, Esquire,
Colleen McKinley, Esquire,
and
Rene Savarise, Esquire
Hall Render Killian Heath &
Lyman
Louisville |
Rooms
210-211/CC |
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